Report: Samsung Suspends Some Galaxy Note 7 Shipments Over Exploding Units

This is not the news you want to see if you just ordered one of Samsung’s brand-new Galaxy Note 7 flagship phones, but there’s a chance you might not be receiving it for a while. According to an early report from the Korea Herald, Samsung is suspending sales of its latest phablet due to units exploding while charging.

With over 400,000 units preordered (eclipsing even the popular Galaxy S7/Edge), this news could hardly have come at a worse time for the newest Galaxy Note flagship. As of the time of this writing, no official word has come from Samsung about this issue, but it’ll no doubt take time for them to investigate the matter and make sure the problem isn’t within their own hardware.

Given that the reports of exploding units indicate the damage occurred while charging, the charger itself could be to blame. It could also be a problem with the USB-C cable or port, as the relatively new technology has recently experienced some growing pains. Whatever the cause is, you might have to wait a bit longer to get your Galaxy Note 7 if you just ordered one, or if you already have one you might want to contact Samsung Customer Support.

Whatever the cause is, you might have to wait a bit longer to get your Galaxy Note 7 if you just ordered one, or if you already have one you might want to contact Samsung Customer Support if you notice any issues. In the meantime, we would suggest using Samsung official USB C charger only, not the included microUSB to USB C adapter.

Via: Korea Herald