One disadvantage the PC market has had for years is the inability to refund your purchase. In many cases, refunds seem the most necessary on PC since there are so many factors that could prevent the game from even booting, like specifications and just plain broken games. Steam and Origin have offered short-term refunds before, but now we’ve finally hit a tipping point.
Steam has now rolled out the option to refund your Steam Store purchases. As stated on their website, refunds can be requested through the Help Center for any reason, whether it’s hardware requirements, a purchase mistake, or even just not liking the game.
The Steam Refund offer can be used within 14 days of purchase and with less than two hours of playtime, and this applies to all games and software applications on the Steam Store. As for the other types of content, the details are as follows;
- Downloadable Content – Refundable within 14 days of purchase and if the base game has been played for less than 2 hours since DLC purchase. This does not apply to some third-party DLC, but it will be clearly marked as nonrefundable on the Store Page prior to purchase.
- In-Game Purchases – Refundable with any Valve-developed games within 48 hours. Third-parties may offer refunds on these terms, and you will know at time of purchase whether or not the developer has opted to offer refunds.
- Pre-Purchased Titles – Refundable any time prior to release. At launch, the 14-day/2-hour rule period applies.
- Steam Wallet – Refundable if purchased within 14 days on Steam and if none of the funds were used.
- Bundles – Refundable if purchased on the Steam Store, as long as no items have been transferred and the combined playtime for all items is under 2 hours. If one or more of the items can’t be refunded, you will be notified during check-out.
It’s also important to note that any purchases made outside of Steam (like CD-Keys or third-party Wallet cards) can’t be refunded. In addition, if you have been banned by the VAC (Valve Anti-Cheat system) you lose the right to refunds.
This is awesome news and is a huge step for Steam and the PC marketplace. There are tons of cases where Early Access games as well as full releases on the Steam Store have managed to scam money from unsuspecting customers, and this is an excellent way to mitigate this. Hopefully, Origin, GOG, and Uplay catch on to this and make the PC market a better place.