Today EE issued a recall on their popular Power Bars they were issuing as part of a free giveaway since April. In a text message being sent to users advising them of the recall, urging those to check the serial number of their Power Bar.

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EE has identified a very small number of incidents where Power Bars have overheated, all of which relate to batch E1-06 (written as Model:E1-06 on the side of the device), and could pose a fire safety risk.



We’re therefore recalling batch E1-06 and request that customers stop using them and return their device to a local EE store at their earliest convenience.

Power Bars from any other batch aren’t affected by this recall. – EE Press Release.

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This recall is in response of the reported explosion of a Power Bar belonging to a student several days ago.

Katy Emslie woke up to find the free charger in flames after she was recharging it via her laptop, sustaining burns to her hands as she tried to put it out.

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For more information check the Press Release below or visit ee.co.uk/recall.

Returns process

  1. If you have a Power Bar from batch E1-06, please stop charging and using it.
  2. For anyone with a Power Bar from batch E1-06, please return it to your nearest EE store.
  3. For those who are unable to get to an EE store, please call our information line on 0800 079 0305.

If you’re returning a Power Bar from batch E1-06, this will cancel your free hire agreement and any associated charges.

Source: EE

 

Press Release

PRESS RELEASE

5 August 2015

EE has identified a very small number of incidents where Power Bars have overheated, all of which relate to batch E1-06 (written as Model:E1-06 on the side of the device), and could pose a fire safety risk.

We’re therefore recalling batch E1-06 and request that customers stop using them and return their device to a local EE store at their earliest convenience.

Power Bars from any other batch aren’t affected by this recall.

It’s our intention to replace these chargers once we’ve completed our investigations; we’ll be in touch once these have been concluded. We’re really sorry for any inconvenience this may cause.

What’s the issue with batch E1-06, and how do I identify my device?

We’ve identified a very small number of incidents where Power Bars have overheated, all of which relate to batch E1-06, and could pose a fire safety risk. EE Power Bars can be identified by a code found on the side of the device. For the recalled models this code will read ‘E1-06′

t should I do?

We’re requesting that customers stop using Power Bars from batch E1-06, and unplug them from handsets and the mains. They should return the Power Bar to a local EE store at their earliest convenience.

How do I get a replacement?

Customers returning batch E1-06 will be issued with a replacement once our investigations are concluded. The swap program has been temporarily suspended while we complete this recall process and restock.

How do I know the other batches are safe?

We’ve not seen any issues of overheating with other batches and they meet all safety standards. Here is somegeneral advice on use of portable chargers.

Where is my nearest store?

Find your local EE store here.