Samsung is taking extreme measures to increase Note 7 returns [Update: Verizon responds]
Since the Galaxy Note 7 started exploding a few months ago, Samsung has been taking measures to ensure that they get every device back. The media was a huge part of this, but some people still missed the notice or simply ignored it. To get remaining Note 7 units off the market, Samsung decided to take more extreme measures.
This latest comes in the form of an update, and the update will disable charging on the Note 7. This software update will be released on December 19th, and will roll out over a period of 30 days. It will disable charging and as Samsung put it, “eliminate their ability to work as mobile devices.” However, Samsung will be informing Note 7 customers of the recall and encouraging them to participate in it, so the update shouldn’t come as a surprise.
Update: Verizon released their own statement today, in response to the announcement by Samsung. They said that they would not push the update to their customers, as they did not want to leave customers who might not have another phone to switch to without a way to contact friends, family, and emergency personal in the midst of the holiday travel time.
Read the full press release below:
Consumer safety remains our highest priority and we’ve had overwhelming participation in the U.S. Note7 Refund and Exchange Program so far, with more than 93 percent of all recalled Galaxy Note7 devices returned.
To further increase participation, a software update will be released starting on December 19th and will be distributed within 30 days. This software update will prevent U.S. Galaxy Note7 devices from charging and will eliminate their ability to work as mobile devices. Together with our carrier partners, we will be notifying consumers through multiple touchpoints to encourage any remaining Galaxy Note7 owners to participate in the program and to take advantage of the financial incentives available.
Anyone who has not yet returned their device should immediately power it down and contact their carrier to obtain a refund or exchange, or visit our website at Samsung.com/us/note7recall for more information.