It’s never a good thing to be in a position to have to recall a product, but there’s something to be said for protecting your customers and your brand. Lenovo is having to make such a decision with recalling their 5th Generation ThinkPad X1 Carbon laptops with concerns surrounding possible fire hazards. Lenovo’s official statement shows the company fielded three global claims from consumers that led them to an investigation of an unfastened screw that could cause damage to the unit’s battery resulting in overheating and/or fire.
In the interests of public safety, effective immediately, Lenovo is offering free service inspections for all affected ThinkPad X1 Carbon 5th Generation laptops manufactured between the dates as stated above.
Through their joint research with the U.S. Consumer Product Safety Commission, Lenovo felt that a voluntary recall of all X1 Carbons produced between December 2016 and October 2017 was the best course of action. The investigation also allowed the company the ability to proactively alter production to eliminate the problem for any laptops manufactured after November 2017.
If you think your laptop is affected, Levono has provided a landing page (link below) to enter your serial number to see if you are eligible to send the unit back for inspection. We’ve also linked to the official statements of both Lenovo and the CPSC pertaining to their findings during the investigation. Again, while these issues are never a positive for a company, one has to commend both organizations for their promptness from only three reports to find a solution to the safety of their users.